Frequently Asked Questions
1000+ five-star reviews
Straight answers to the questions that come up most, whether you're weighing up a job or already partway through one. Something not covered here? Call (02) 9072 0519 and ask a licensed plumber directly.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Is the $0 call out fee really free, with no strings attached?
Genuinely free, a licensed plumber assesses your job at no cost, and you owe nothing if you choose not to proceed.
How does a fixed-price quote actually get worked out?
The fault gets diagnosed properly first, then a single written number's given before work starts, and that figure doesn't move.
Does calling on a weekend or public holiday push the price up?
Not at all, the price stays exactly the same regardless of day or time, no loading added anywhere.
Can I get a rough price over the phone before booking anyone in?
Often, yes, for a straightforward and clearly explained fault, though the number only locks in once we've had a proper look.
Good questions, straight answers
Licensing and workmanship
How do I know the plumber turning up is actually licensed?
Every team member holds a current licence, and Your Plumber Willoughby operates under licence #275278C with full insurance.
What does the Lifetime Labour Warranty actually cover?
The workmanship on every job we complete, guaranteed for life, we come back and fix it at no cost if something's wrong.
Is compliance paperwork automatically included when a job requires it?
Yes, it comes with the invoice for anything legally requiring it, nothing extra for you to chase up.
What happens if I'm not happy with completed work?
Get in touch and it gets put right, that's exactly what the Lifetime Labour Warranty exists for, at no cost to you.
Good questions, straight answers
Coverage and response times
What's the actual coverage area for the Willoughby team?
Willoughby itself, plus Chatswood, Artarmon, Naremburn, Northbridge and Castlecrag, all under identical terms.
How fast does a genuine emergency get a response?
Emergency jobs are prioritised ahead of routine bookings, with a plumber reaching you as fast as honestly possible, any hour.
Still have a question?
Call (02) 9072 0519 and talk directly to a licensed plumber, day or night. No call centre, no automated menu, just someone who can actually help.
Ready to book instead? Head back to home or jump straight to plumbing, drainage, hot water or emergency plumbing.